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FAQs from Affiliates – account questions

November 8th, 2010 by Talya

Today we’ll explore common questions regarding account set-up, codes, payouts, and the like.

1. Why are payouts in different currencies? Some are in US dollars, while others are in Euros, Australian dollars.

The currency of the payout depends entirely upon the advertiser, and it usually corresponds to where the company is based and where the users are.

2. When is commission paid out to affiliates?

We send our affiliates their commission at the beginning of each month. Most affiliates will be paid only once a month, but in very rare cases it is possible for an affiliate to receive their commission twice monthly. However, this is uncommon and usually depends on volume.

3. Is there a minimum payout for affiliates?

The minimum commission amount to be paid out can be found in our terms and conditions and is currently set at 50 Euros. This means that in order to receive payment from us, there has to be a minimum amount of 50 Euros in the account. If that minimum has not be reached for the month, then it will stay in the affiliate’s account and be paid out as soon as the minimum is met.

4. Is it possible to get higher payouts than what I am getting now?

Higher commission is something that is negotiable once an affiliate has large volumes of sales funneling through our network. This is dealt with on a case-by-case basis and depends on the offer itself and volume of sales that is being generated.

5. Is it possible to get paid by check?

No, we can not issue payouts by check, as we are located in the EU and this method of payment is not practical for us.

6. Do you have a referral program?

No, this is something we are not offering right now.

If any of this is unclear or further information is needed, remember to contact your account manager or our affiliate manager, Jenny Ibsch (jenny@sponsormob.com).


FAQs from Affiliates – Sales

November 5th, 2010 by Talya

Time for today’s list of questions that we hear from our affiliates. These questions are regarding sales that are generated by affiliates – codes, payouts, and the like.

1. Are the codes in my account really just for me?

Yes, they are your unique affiliate codes. Your publisher ID is included in your codes for tracking purposes; this enables us to give you credit for sales that you generate.

2. How does Sponsormob guarantee that sales will actually be credited to my account?

The codes in your URLs are set with your publisher ID and keep track of sales that you generate, so you can be sure that your sales are accounted for.

3. Why are some sales in “pending” status?

Advertisers sometimes keep sales in pending status for a certain length of time (exactly how long depends on the advertiser and can range from 7 days to 90 days, depending on their policy). This is usually done to ensure that the purchase actually goes through, and that the user has funds to cover it. Once it is cleared by the advertiser, the sale will then be confirmed and credit given to you.

4. Why have some sales in my account been deleted?

Sometimes a pending sale is unable to be confirmed, and it then gets deleted. This usually happens because there were not sufficient funds to cover the sale, making it unable to be confirmed by the advertiser.

Only rarely is a “confirmed” sale deleted, and this usually happens if the advertiser discovers the transaction was fraudulent. In this case, your account manager will contact you personally to explain the situation.

5. Where can I see if I have generated any sales?

Affiliates can find all information concerning their sales and campaigns in our reports, which are found when they log in to our system.

As always, please contact our Affiliate Manager, Jenny Ibsch (jenny@sponsormob.com), if any of this is unclear or you have further questions.


FAQs from Affiliates – Tax ID/VAT, data safety, restrictions

November 4th, 2010 by Talya

As you can see, we get a lot of questions, so here we are (yet again!) answering some more of the most common questions that come from affiliates. We hope that our affiliates (and anyone else who might be curious about the mobile web) find this helpful!

1. Why do I have to enter a tax ID/VAT number when I apply for an affiliate account?

This is information we are required by European law to have from our partners. For those who do not have a European VAT number or who are not set up as a business with a tax ID, then it is perfectly ok to use your social security number in place of the tax ID. But if you are located within Europe, then a VAT number is necessary. You can apply for this number for free in your home country, and it should not be all that complicated a process.

2. Is my personal and business information safe with Sponsormob?

Yes, it sure is. Our partners’ information is only for internal purposes and is not forwarded to any third parties.

3. In “Restrictions” it says that iOS is allowed, but the creative name says that iPhones are not allowed. What is the deal?

This is something in our system that will be changed, but for now be sure to go by what is at the top of the offer description (usually under “creatives“). If it says that iPhones are not allowed, then this is the case. Feel free to contact your account manager if you are uncertain about this. We are always glad to help.

4. Can we also work via Server-Tracking or API?

Certainly! We can connect our server and to an affiliate’s server, so that affiliates can track sales through their own system without having to log into ours. Please contact your account manager and this can be set up.



FAQs from Affiliates – Offers

November 3rd, 2010 by Talya

So the second set of our most frequently asked questions has to do with the offers we here at Sponsormob have. So let’s look at all questions offers and see how we can help:

1. Where can I find offers?

Once you are logged into our system, the offers should be easy to find. They are the second item listed on the page, so they are actually hard to miss.

2. I am logged in and don’t see any offers. The list is empty, why is this?

For new affiliates who have just had their account approved, it can take some time (usually up to one hour) for the system to update and list the offers. So if you have just been approved, give it a little bit of time and then check back later. If that still doesn’t work, please contact us.

3. What is the difference between web and wap offers?

Web offers are for the traditional web and wap offers are optimized for mobile devices.

4. Why is some of the EPC data incomplete?

If the offer is still very new then there may not be any information yet to show.

5. Why do I have clicks/sales for offers that I am not even running?

This has to do with geo-targeting again. Basically, if geo-targeting is turned on, then users who click on a URL that is not in their location will be sent to a corresponding offer elsewhere.

6. I recently saw an interesting offer somewhere. Can you add it to your list of offers?

Yes, this is something we can look into. We are happy to run new offers, so please get in touch with us!

7. I’ve generated quite a few impressions/clicks but no sales. Why is this?

This could be because the offers are not on the right settings. Make sure to check the reports and see that the settings are correct. If you are still having trouble or have questions, please contact your account manager.

8. How often are statistics updated?

Our system updates sales information on an hourly basis.

9. Will my account automatically be credited with sales, or do I need to request updates?

This is done automatically.

All right, so we hope this helps clear up a few of the common issues that affiliates face. As always, please contact our affiliate manager, Jenny Ibsch, if necessary – jenny@sponsormob.com



FAQs from Affiliates – Geo-targeting

November 2nd, 2010 by Talya

Some of the most frequently asked questions by our affiliates are about geo-targeting, so let’s explore some of these questions here:

1. Why do I see a different offer when I click on a certain URL?

This has to do with the locations of the URLs and only applies to accounts where geo-targeting is activated. When an affiliate in one country (let’s say the US), clicks on a URL in another country (let’s say Germany), then the offer will automatically be directed towards an offer in the user’s country (so in this case it would be directed back to an offer in the US). It is essentially rerouted so that it goes to the place where the user is located.

2. Admob rejected my ad, because the description didn’t match the landing page. Why did this happen?

The answer here is similar to the answer we have for our first question. In order for a network to accept an ad, the landing page has to be directed to the same country where the URL is sent. Be sure that the URL for your ad and the landing page match up.

3. Can geo-targeting be activated for individual campaigns?

No, geo-targeting can only be activated for the entire account.

4. Can the settings for geo-targeting be changed later, or are they set at what I put them now?

Yes, the settings you create for geo-targeting can be changed later, this is not a problem.

For further information or questions related to affiliates, please feel free to contact our affiliate manager, Jenny Ibsch – jenny@sponsormob.com.


How many clicks/ad impressions does Sponsormob have?

October 25th, 2010 by Talya

world

(photo by dreamstime)

Overall, Sponsormob has over 500 million ad impressions per month worldwide, and the number is on the rise as our network grows (but exact figures vary from month to month, so it is 500 million give or take a few!). In general, mobile traffic is suspected to double each year, with growth rates at approximately 5-10% per month. Of course, ad impressions will continue to grow as mobile traffic increases.

The specifics vary, however. Where the ad impressions are depends on whether we are looking at carrier traffic or WIFI traffic. It also depends on the country where the traffic is. We have traffic worldwide, but right now our strongest markets are in German and English speaking countries, so that is where most of our impressions are found. The US is one of our biggest markets, and we expect it to continue to expand as mobile keeps growing.


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